A total of 34% of those surveyed in South-East Asia do not want to return to the office full-time.

       If forced to do so, they would quit and the talent shortage issue would be exacerbated.

       A hybrid model may work best – three days remotely and two days in the office – due to the improving technology experience.

       Talent-retention through a culture of inclusion, learning and development, and well-being initiatives will become a valuable tool for employers in 2022 across Asia-Pacific and Japan, according to Qualtrics.

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       Its 2022 Global Employee Experience Trends survey has attracted 12,000 respondents in Asia-Pacific and Japan and 14,000 globally. It says one thing is clear – employee experience (EX) will remain in the spotlight in 2022 as workers consider the job market and their employer’s continued efforts to support them.

       For the past 24 months, employees had had a very different experience at work which would have a long-lasting impact on the expectations and psychological contracts between employees and employers.

       Most successful organisations are considering EX to be as important as customer experience.

       This is so since EX trends across Asia-Pacific and Japan suggest that the relationship between EX and customer experience is bidirectional.

       Having a strong customer focus will also drive employee engagement and their intention to remain in the company.

       Organisations that achieve this will have the greatest competitive advantage in the future, according to the survey.

       Overall, the trust in leadership has also increased in the past year.