Use of drones and satellite imaging could be made mandatory for insurers to keep a check on fraudulent and false insurance claims. For this, the Centre and the Insurance Regulatory and Development Authority of India (IRDAI) are in discussions to adopt artificial intelligence and big data to identify manipulation of processes, and reduce delays in settlement of claims.

       Initially, technological upgradation will be voluntary, and this would soon be made mandatory for all insurers, creating a new benchmark, said an official. The use of technology for claim assessment is being pushed to ...