Global capability centres (GCCs) also known as captive centres have been making news, with several large MNCs setting up GCC in India or ramping up the existing ones. Snehil Gambhir, partner & director, BCG India in an interview with Shivani Shinde talks about what is driving the growth of GCCs in India, what the future looks like and whether they are eating into IT services budgets. Edited excerpts…
What is driving the growth of GCCs?
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