PETALING JAYA: Residents facing issues in their community can now lodge their complaints with just a click via ACTnow, a community mobile application.

       The ACTnow app, which currently has 5,000 users, will help people lodge complaints anonymously and quickly.

       In an effort to help spread awareness on the app and educate people, a community walkabout was held by GoCare-Community and Crisis Relief Squad of MCA (GoCare-CRSM) together with ACTnow at Sea Park here yesterday.

       This collaboration comes after the signing of a memorandum between GoCare-CRSM and ACTnow on April 21.

       The first walkabout, which is part of the initial phase for Klang Valley, drew a small gathering of locals to identify issues from Sea Park residences to commercial areas.

       Selangor CRSM chief Ch’ng Soo Chau said the event was held to spread awareness on the app and how to navigate it.

       “This event will show them how to use this app and lodge complaints anonymously if needed.

       “ACTnow will then follow up with the authorities on necessary action.

       “Through this app, people can lodge their complaints in an efficient manner without the hassle of dealing with authorities or government agencies,” he added.

       He said they had chosen Sea Park as residents here faced many issues that needed assistance but could not be addressed.

       ACTnow founder Melvin Lam said the app was launched in December 2019 but could not execute the planned events due to the pandemic.

       However, he said a programme had been carried out in Penang earlier and would hold an event in Taman Tun Dr Ismail soon.

       “We want to assist people because a lot of the issues are not being addressed properly.

       “All users have to do is sign up on the app with their email, lodge the complaint and we will follow up with the authorities to ensure their issues are resolved.

       “We will however verify the issue is genuine before we proceed via the app.

       “The status of the complaints will be updated on the app itself,” he said, adding that the service was carried out for free.

       On Sea Park, Lam said some of the issues include clogged drains, abandoned cars, streetlights and potholes.

       He said he also hoped more resident associations, community leaders and resident’ groups would connect with them to work together.