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Angry SmileDirectClub customers ‘left in lurch with crooked teeth’ after company collapse

2023-12-18 00:00:00.0 独立报-英国新闻原网页

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A US-based dentistry firm left British people in the lurch and with crooked teeth after it went bankrupt and collapsed, angry customers claimed.

SmileDirectClub, which offered teeth aligners for thousands of pounds, told customers treatment was no longer available after it made the “incredibly difficult” decision to close down.

One British customer who spent ￡2,500 on the scheme to coincide with her wedding said she felt ignored by the company and was left with crooked teeth despite four years of treatment.

“I’ve been fobbed off and ignored,” Jade Newbold told The Independent. “The aligners made spacing in my back teeth, which caused pain and extra dentist trips.”

Have you been affected by this? Email alexander.butler@independent.co.uk

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Ms Newbold started an 18-month treatment plan in 2019 but says she was repeatedly sent aligners that didn’t work. “My teeth are still crooked and I’ve paid the full amount of about ￡2,500 over two years now,” she added.

Another UK customer, who was due to receive her last set of aligners after months of treatment costing ￡1,450, said she was left in the lurch by the company after she discovered it had closed down on a social media group.

Thirty-year-old Lizzie Durkin said SmileDirectClub had left people in the lurch after it went bust

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Thirty-year-old Lizzie Durkin said SmileDirectClub had left people in the lurch after it went bust

(Lizzie Durkin)

Zookeeper Lizzie Durkin, 30, from Colchester, said: “It does feel like they have just walked away. They have left people in the lurch. It’s almost like we are still waiting for something to happen. We don’t know where we are at. It still feels up in the air.”

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