A FAMILY-of-five has revealed the "disgusting" conditions of their council house bathroom - where tiles are falling off the walls and bare bricks show.

       Nasreen Akhtar, 38, lives in the Stechford Council property in Birmingham with her disabled mum, her two sisters and her niece.

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       A family-of-five is being forced to wash in 'disgusting' conditions for two years Credit: BPM 4

       Tiles are falling off the walls and empty bricks are on show Credit: BPM

       She says the property's wet room started to see problems two years ago and since then, the family have repeatedly asked Birmingham City Council for help.

       The Council has since apologised and said it has "sent a contractor to ensure the tiles are made safe".

       But Nasreen, an insurance worker, told Birmingham Live the state of what is their only bathroom and toilet is "shocking" - and makes her family feel "absolutely horrible".

       She said: "It's not a pretty sight. If any of our relatives come round, the first thing they say is the bathroom is disgusting.

       "I have put a complaint through and nothing is being done.

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       "It's a joke, to be honest. If there's water going on to the brickwork whenever we have a shower it is actually damaging the structure and I've even mentioned that to them many times."

       Nasreen explained the problems in the wet room began in February 2020 after the tiles fell off and the council sent a contractor to fix it.

       But she said workmen "did a really bad job" and left her not only without tiles but fearing the structure of the house.

       She claimed the council did send a surveyor round to make sure the wet room was safe and structurally sound.

       If any of our relatives come round, the first thing they say is the bathroom is disgusting.

       Nasreen Akhtar

       But the family are still being forced to wash in shocking conditions.

       Nasreen claims she has explained the problems over the phone multiple times to the council and has been complaining for months.

       At one point, Nasreen said it took five months for the council to respond.

       And she says the council knows her mum is disabled with conditions that include Asthma and Type 2 Diabetes.

       Most recently, Nasreen contacted the council two weeks ago but has heard nothing back.

       A spokesperson for the local authority said: "Birmingham City Council is sorry for any distress caused and has now sent a contractor to ensure the tiles are made safe.

       "We are also in discussion with the tenant to find a convenient date when a more permanent repair can be done.

       "This will involve the complete re-plastering and re-tiling of the bathroom and a full survey of the rest of the property."

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       Nasreen says when family come round to visit, they are shocked Credit: BPM 4

       The family cannot keep the walls dry and water gets into the brickwork Credit: BPM

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