PETALING JAYA: Malayan Banking Bhd (Maybank) will be offering flood relief assistance to individual, small and medium enterprises and other non-retail customers affected by the recent floods.

       The country’s largest banking group said in a statement that the relief assistance was aimed at alleviating the financial burden of Maybank customers impacted by the floods, which caused significant property damage and made many roads impassable.

       “The flood relief assistance is designed to address the challenges the flood victims are facing and will include, among others, the deferment of financing/loan payments, a reduction in monthly instalments or an extension of the repayment tenure,” it said.

       In addition to the flood relief assistance, Maybank will also be offering a waiver of fees and charges for selected services such as the replacement of debit cards, ATM cards or cheque books lost or damaged during the floods. It will also provide waivers for late charges for credit cards of affected customers.

       Maybank said customers can apply for the flood relief assistance via email (floodrelief@maybank.com), or visit or call any of its branches, SME centres, business banking centres or auto finance centres (whichever is relevant) nationwide.

       All applications will be evaluated on a case-by-case basis. Meanwhile, its insurance arm, Etiqa, has put in place a quick-and-easy claim process for its policyholders with no forms or supporting documents required.