MELAKA: The Road Transport Department (JPJ) is in the midst of upgrading its system and moving towards digitalisation in stages to improve its services.
Its director-general Datuk Zailani Hashim said this involved all JPJ services, including the renewing motor vehicle licences.
“That is among the latest efforts that we will be implementing in the near future, after going through all the required processes.
“So far, we have completed over 50% of this effort, covering all aspects including information collection and preparation of infrastructure to implement it,” he told reporters after officiating at a ‘passing out’ parade for JPJ officers at JPJ Academy in Tiang Dua here yesterday.
At the ceremony, 103 participants comprising 12 enforcement officers in service grade KP41, assistant enforcement officers in grade KP29 (58 people), assistant enforcement officers in grade KP19 (32) and motor vehicle inspectors in grade AB19 (one) successfully completed the training that began on Sept 1.
Zailani said among the services that had undergone the digitalisation process so far was the purchase of vehicle numbers through the “JPJeBid” system, while the “JPJeQ” system to manage queue numbers to conduct transactions at JPJ counters has been implemented at several offices throughout the country.
“We expect the JPJeQ system to be used at all JPJ office counters nationwide next year to facilitate customers and streamline their business,” he said.
In another development, he said JPJ managed to collect RM3bil in revenue from January to September this year despite the Covid-19 pandemic.
“Last year we managed to collect RM4.2bil in revenue, but due to Covid-19, the amount was slightly reduced – however, I am confident we can achieve the RM4bil collection target for this year.
“JPJ is fortunate because we have online services as well as cooperation with strategic partners such as Pos Malaysia, Puspakom and MyEG, which help in terms of revenue collection,” he added. — Bernama