Community Fibre reportedly stopped working for thousands of customers today, February 17, with the firm later saying "lots but not all" of those unable to log on are back online.

       The internet service provider, which serves 1,300,000 homes and 185,000 businesses across London, acknowledged earlier today that some customers "may be experiencing disruption to their service,” in a statement on its website.

       The firm said: “Our engineers are aware of this issue and working on a solution as their top priority. We apologise for any inconvenience caused and appreciate your patience,” it added.

       Later in the afternoon, the company announced "service should now be restored" and it apologised to customers who had "suffered an outage". The company did not elaborate on what might have caused the connection issues.

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       According to service monitoring site Downdetector, there were more than 10,000 reported outages at the peak (around 12.30pm).

       Outages started being reported from around 11.30am.

       Community Fibre, which primarily operates in the capital, took to X to inform users that it was "working on a fix as a top priority", and directed them to their website's help page.

       There, customers can log into their accounts to get the latest status updates.

       A spokesperson for the firm told Metro: "We are aware that some of our customers are experiencing network outages this afternoon.

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       "Our specialist network delivery team are looking into this with the highest priority, and we expect to see these network issues resolved shortly," they added.

       In a further update, a spokesperson told The Sun: “We are now seeing lots but not all of the customers that were offline back up and running.

       "We will continue to work hard to restore service to all our customers as soon as possible,” they added.