KUALA LUMPUR: CIMB Group Holdings Bhd will be providing financial obligation payment relief to customers that have been affected by the recent floods and committed RM2mil towards providing on-ground community assistance and recovery support.

       CIMB Bank and CIMB Islamic Bank will provide a six-month payment relief on loan and financing products for individuals and SME/business customers who have been impacted by the floods.

       In a statement, CIMB said individual and SME customers only need to provide their basic information to apply for the payment relief.

       In addition, late charges and fees for impacted customers will be waived while affected SME customers in need of additional cash flow assistance will be offered a disaster relief facility of up to RM500,000 at a preferential financing rate.

       Charges would be waived for credit/debit card replacements, statement requests or replacements of damaged passbooks and bankers' cheques.

       CIMB will also work closely with its insurance partners to expedite the processing of insurance claims due to the floods in affected areas.

       CIMB’s on-ground CSR assistance will be mobilised by CIMB Foundation in collaboration with partner non-governmental organisations (NGOs).

       The group’s RM2mil flood aid commitment is part of the collective flood relief effort along with other member

       organisations under the GLC/GLIC Disaster Recovery Network (GDRN).

       “We deeply empathise with all who have been impacted by the recent floods across Malaysia. CIMB plays an

       important role in serving the communities we operate in, and we are committed to playing our part by providing flood assistance and payment relief.

       "We hope our efforts will help to ease the additional financial burden experienced by flood victims, and subsequently provide much needed funds to help the affected communities to rebuild their lives and

       livelihoods,' said CIMB Group chairman Datuk Mohd Nasir Ahmad.

       He added that the increasing frequency of extreme weather events such as these also highlight the urgency of the sustainability agenda, particularly in addressing climate change.

       To apply for the CIMB Flood Relief Assistance Plan, individual customers can call CIMB’s contact centre at +603 6204 7788.

       SMEs can apply for assistance directly online through www.cimb.com.my/frap. Non-SMEs and corporate customers may also contact their CIMB Relationship Manager to discuss assistance options.

       CIMB’s insurance partner and takaful operator, Berjaya Sompo Insurance Bhd and Takaful Ikhlas have also activated their hotlines to assist policy holders/participants.

       If customers would like to make a claim due to losses to their vehicle(s) or house(s) incurred during the floods or have any enquiries, customers can contact the respective hotlines below:

       - For Berjaya Sompo: 1800-18-8010 (available 24 hours, 7 days a week)

       - For Takaful Ikhlas: 03-2723 9696 (available Monday to Friday, 8:30am to 5:00pm)