PUTRAJAYA: AirAsia will provide feedback on a number of consumer issues including flight delays and rescheduling to the Domestic Trade and Consumer Affairs Ministry within 24 hours.

       Minister Datuk Seri Alexander Nanta Linggi (pic) said after compiling consumer grievances and complaints on these issues, the ministry made a preliminary study and contacted AirAsia's management for feedback.

       He said among the issues highlighted to AirAsia were flight delays, review of flight schedules by up to more than six hours, as well as consumers’ eligibility for compensation in the event of flight delays.

       "For the convenience of consumers, I asked AirAsia to provide a flowchart on the process of filing a formal complaint for compensation, subject to the guidelines set by Mavcom (Malaysian Aviation Commission) as the regulatory agency on the issue,” Nanta said in a tweet on Tuesday (May 10).

       He said although the aviation industry was under the purview of the Transport Ministry, he, as the minister dealing with consumer issues, would step in if it was related to consumer rights.

       "There is no ‘sembang kari’ (empty talk), conducting investigation upon investigation or just doing nothing about the issue. The interest of consumers is my responsibility as the minister,” he said.

       Nanta had also tweeted on Monday (May 9) that his ministry would conduct an investigation on the issue of delays and rescheduling of domestic flights involving the airline. – Bernama