KUALA LUMPUR: Etiqa General Insurance Bhd took the top award at this year’s Motor Insurance Award 2021/22, an annual honour accorded to top motor insurance companies in the country.

       In a statement on Thursday, it said the awards are hosted by an independent, knowledge-based insurance education provider iBanding Services Sdn Bhd (iBanding).

       “The awards aim to offer the public true insights as they are based on actual consumer experiences with their insurance/takaful providers,” it said.

       Now in its sixth year, the awards are based on the results of extensive research conducted by iBanding that ranks insurance and takaful companies based on actual feedback from Malaysian motorists with valid motor insurance policies.

       The final score is calculated based on multiple factors, such as customer satisfaction, years with the company and claims experience.

       Over 5,000 Malaysians participated in this year’s survey. Besides helping to find the best companies in Malaysia, survey participants could win electronic gadgets and cash vouchers.

       Commenting on the rankings, iBanding’s Director Luke Roho said the rankings of motor insurance and takaful companies helps consumers select the right company for them.

       “Before the motor detariffication every company had the same price for insurance, because it was fixed by the government. Today, consumers can save over 50% when they compare prices.

       “However, the cheapest price does not mean it is the best. Companies now also offer different level of customer service.

       “Like the ranking for hotels, our ranking makes transparent which company provides excellent five-star service and which one is cheaper and only provides a one-star service. The award winners have shown to be the best in Malaysia,” Roho explained.

       CEO of Etiqa General Insurance Bhd (EGIB) Fukhairudin Mohd Yusof said the company was “truly honoured to be named as the Best Motor Insurance Provider for 2021/22”.

       “This signifies the confidence and the high regard the public has towards us. We will continue to offer exceptional services to our customers based on our organisational culture of being Fast & Easy while giving the Best Advice whether it is to purchase, submit claims or receive payouts.

       “Etiqa will continue to innovate more people-oriented products that meets the customers’ needs, such as the Drive Less Save More add-on that was launched recently.

       “Drive Less Save More is a sustainability-inspired optional add-on that offers Etiqa customers cash rebates off their premiums or contributions based on their vehicle mileage clocked.”