A MUM who stayed in a hotel with mouldy tea bags and a filthy toilet said it was "the worst ever".
The woman said she had "never seen anything like it" during her stay at the Victoria Park Hotel in Manchester.
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The Victoria Park Hotel in Manchester charged ￡130 for two nights Credit: MEN Media 6
The walls were cracking and the room was full of mould Credit: MEN Media
She travelled from London to drop her daughter at university and paid ￡130 for two rooms for one night.
"It wasn't the most expensive place, so I wasn't expecting luxury,"
the mum said.
"But we were quite shocked. It was the worst place I've ever stayed,
I've never seen anything like it."
She took her youngest daughter to the bathroom as she was getting tired and needed to go to bed.
"I’m not sure what was worse - the excrement traces on the toilet
seat, the mould-eaten, filthy, window which did not shut, or the hair left in the shower plug. "
"The floor stuck to our shoes.
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"The overwhelming stench of mould was permeating every pore of our skin."
When checking-in, the mum says a member of staff told them there was a problem with the keys and they wouldn't be allowed to keep one for their room.
Instead, another member of staff used the same key to open both rooms.
When the family returned, they were once again escorted to their rooms from reception and told they couldn't keep a key.
The mum eventually insisted on keeping one key between them that would open both doors but said she found the scenario 'very unnerving'.
The overwhelming stench of mould was permeating every pore of our skin.
The woman
Once her daughter was asleep the mum went to make a cup of tea but found the kettle wasn't working.
After trying all the plug sockets in the room she realised the lamps
weren't working either.
"At that point it hit me there was no electricity," she said.
"I was trapped in a filthy, stinky room with no phone and no
electricity and windows that didn’t lock.
"I wasn't about to leave my daughter unattended in this place where one key opens multiple rooms, and go seek help at the reception."
The mum says the ventilation problem in the room was so bad even the teabags were mouldy.
Victoria Park Hotel was contacted by The Sun but was told to get back in contact the following day as there was no staff member available who spoke English.
Booking.com initially apologised for the mum's experience and offered her ￡26 in travel credit, this was later upped to the full ￡130.
"The health and safety of our customers is a key priority for us at
Booking.com, as well as listing accommodation that meets the
expectations of travellers, which clearly did not happen in this
instance," a spokesperson said.
"We have been in touch with the customer, offered a full refund and any other costs relating to the relocation and will be contacting the accommodation owner to address how they prepare their property for visitors to ensure all future guests have a good experience.”
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The mum described the room as 'filthy' Credit: MEN Media 6
The rooms had no electricity and there was an issue with keys for the room Credit: MEN Media 6
She described the hotel as the worst place she'd ever stayed Credit: MEN Media 6
There were poo marks on the toilet Credit: MEN Media