SINGAPORE – If you are a Singtel user and are facing problems with your mobile network, try restarting your device.

       The telco said in a Facebook post at about 10am on Oct 24 that some of its mobile customers may be experiencing “intermittent connectivity issues”. In an update at 1.49pm, “a very small number” of users were still facing such issues, it added.

       Singtel advised these users to switch off their devices before turning them back on, and apologised for the inconvenience caused.

       On the post, some users commented that the suggested method worked.

       According to Downdetector, a website that tracks outages, there was a spike in people reporting issues with Singtel’s services starting from about 5am.

       As at 10.45am, the number of reports peaked at more than 900, at around 10am. The number dropped to 387 at 1.30pm.

       The most reported problem was users having no signal, with more than half of those who flagged the issue to the website reporting that they faced this issue.

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       On Oct 8, Singtel’s telecommunications network suffered an unprecedented islandwide disruption, with users unable to get through public service hotlines such as those of hospitals, banks and the police. The downtime lasted more than three hours before services were progressively restored.