Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email
Please enter a valid email address
Please enter a valid email address
SIGN UP
I would like to be emailed about offers, events and updates from The Independent. Read our privacy notice
Thanks for signing up to the
Morning Headlines email
{{ #verifyErrors }} {{ message }} {{ /verifyErrors }} {{ ^verifyErrors }} Something went wrong. Please try again later {{ /verifyErrors }}
Tesco customers face ‘nightmare’ as barrages of orders cancelled at the last minute ‘for no reason’.
Angry customers took to social media on Sunday morning to plead for help from the grocers after many saw their online orders cancelled suddenly.
One customer wrote: “They cancelled my food shop delivery just minutes before it was due today, and the app is completely down so can’t even rebook. Seems to be a nationwide issue.”
(Getty Images)
Others gave up on their food shopping arriving completely, with one writing on X, formerly known as Twitter: “Hi @Tesco I’m waiting for a delivery between 9-10 but no money has been taken do I assume my shopping is not coming ? Which is frustrating as I am stuck home ill.”
RECOMMENDED
Adam Harrison, son of ‘Pawn Stars’ creator, dies aged 39
Undo
Netflix users ‘in shock’ after watching ‘disgusting’ new true-crime documentary
Undo
CommonSearches
New Electric SUVs Come with Tiny Price Tags (Take a Look)CommonSearches| Sponsored Sponsored
Undo
FrequentSearches
See Why Americans Are Switching To These 2024 Hybrid SUVs (The Price Might Surprise You)FrequentSearches| Sponsored Sponsored
Undo
Powered by Taboola Powered by Taboola
Tesco said the issue has now been fixed after their technical team “worked around the clock” to fix it.
A Tesco spokesperson said: “We’re really sorry that due to a technical issue, we had to cancel some online orders today. Our technical team have worked around the clock and have now fixed it. Customers who were impacted have been contacted directly. We apologise again for the inconvenience.”
The influx of complaints is reminiscent of last March, when thousands of Tesco shoppers saw their orders cancelled due to a technical glitch.
At the time, a Tesco Spokesperson said: “We have resolved an intermittent technical issue that resulted in some cancelled orders yesterday. We’re sorry to customers who were affected.”
Promoted stories
FavoriteSearches
New Tucson Is A True Head Turner (You'll Love The Price)FavoriteSearches
Undo
by Taboola by Taboola
Sponsored Links Sponsored Links
Promoted Links Promoted Links
Customers were offered an alternative slot instead however many shoppers complained they were unable to get a new delivery slot within 24 hours of their original time while others who chose to get a refund were told it could take up to five working days.
It has been confirmed that Sunday’s cancellations were sparked by a similar IT issue. One social media user claiming to work for the company as a delivery driver shed some light on the situation
He wrote on X: “Delivery driver here. Spent all morning cleaning vans because the system is down globally so no drivers are going anywhere atm [at the moment].”
Just two weeks ago, Tesco shoppers were left perplexed and receiving depleted grocery shops after the supermarket appeared to suffer a major outage online.
Around 4,000 shoppers reported the outage issues on Downdetector all over the country but the majority in London as people tried to amend their orders before the deadline at around 9pm on Thursday January 4.
One shopper complained on X he only received four items for his weekly shop.
Another posted: “A delivery of only apples and kitchen roll not helpful when having people over for supper is it?”
Customers trying to log in to shop online were met with a message that read: “There’s a problem at our end, but we’re trying to fix it right now. Sorry for any inconvenience. Please come back later and try again.
More about Tesco Social Media Shopping
Join our commenting forum Join thought-provoking conversations, follow other Independent readers and see their replies
6Comments
1/ 2Tesco customer nightmare as thousands of orders cancelled last minute
Tesco customer nightmare as thousands of orders cancelled last minute
Getty Images
Tesco customer nightmare as thousands of orders cancelled last minute
Tesco delivery is down
Getty Images
CCPA Notice Promoted stories
GoSearches
Almost-Empty Alaska Cruises Might Be Going On Clearance (Take A Look)GoSearches| Sponsored Sponsored
Undo
Best Search Now
Unsold Camper Vans Are Being Sold At Low Prices (See Prices)Best Search Now | Sponsored Sponsored
Undo
StuffAnswered
Can Dental Implants for Seniors Be Paid For By Medicare? (See How)StuffAnswered| Sponsored Sponsored
Learn More
Undo
Read More Comments
Collapse Comments
？ Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Subscribe
Already subscribed? Log in