SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.

       “As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period.

       “We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes,” group CEO Bo Lingam said in a statement.

       “Given the sheer volume, this is no mean feat. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date.

       “In total we received US$1.80bil in refunds requested by guests since 2020.

       “Of the total cash refund requested, over 99% has been resolved with only US$14.66mil or 0.8% still in process and we are working hard to resolve these in the coming months,” he added.