A caller has slammed “awful” NHS emergency services for dismissing her 85-year-old mum, saying she waited “seven hours” for an ambulance to arrive and that the “system is broken”. The British Medical Association (BMA) and the Royal College of GPs (RCGP) have rung the alarm this week about patients getting stuck in a waiting line for hours before an ambulance could attend to them. The furious LBC called lamented the treatment she and her dying mother received, claiming on operator had said they could not rush an ambulance to the woman for being "constipated".

       Caller Louise from Buckhurst Hill said: “But last Thursday, she was in so much pain. She was 85.

       “They phoned me about every hour apologising for the delay, meanwhile my mother, she was just going downhill.

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       She went on: “And I when I listed all their symptoms, all her symptoms, one of the things that I was told was, ‘well, we can't just take her in just because she's constipated’, which I thought was an awful thing. Absolutely awful.

       “They did say that they would raise the priority to a two, which is obviously only one down from literally somebody that stopped breathing.

       “They arrived about an hour later so in total, I waited seven hours.

       “She was in extreme pain, she hadn't been eating properly in about two weeks.”

       "Very sick, and finally moved her to another hospital and she died on Tuesday."

       “The system is broken. Individuals were so lovely. There was nothing wrong with individuals, but the system is broken.”

       Louise reported her mother ultimately died a week after visiting the hospital.