A RAGING mum says her home was wrecked just before Christmas after engineers botched the installation of her boiler.
Emma Garner, from Withington, Manchester, says she was forced to spend the weekend without heating and hot water and claims her part of her house has been ruined by British Gas.
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The heating cylinder had a 'very slow leak' 2
Damage to Emma's ceiling at her Manchester home
The mum-of-three says workers from the company came to her home on Thursday to replace the heating tank cylinder as the original one had a "very slow leak".
But as engineers installed the custom-made replacement, Emma claims they caused a leak in her loft, reports Manchester Evening News.
The fuming 36-year-old claims it sent water down through her home, destroying her newly decorated bedroom, living room and cavity wall.
When engineers returned on Friday, however, they told the family they could not fix the issue, meaning they were left without hot water and heating over the weekend.
"We pay top whack," Emma, who is a teacher, told the outlet.
"It's ridiculous."
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British Gas says electricity now been restored to the home and a team will assess reported damage on Monday.
“Our engineer visited Mrs Garner’s home to fix a leak in the hot water cylinder and, unfortunately, there was an issue with a replacement part,” a spokesperson said.
“We know that it’s an inconvenience to be without hot water and heating, and we’re sorry that Mrs Garner is in this situation.
“We have spoken to her to let her know that our engineer will visit on Monday to find a solution to resolve the matter as quickly as possible.
“Mrs Garner does have electricity at her property, as a circuit breaker for the area affected by the leak was isolated.
“We’ve also let Mrs Garner know that if we have caused the leak that damaged her property, our claims team will look at and resolve this matter.”
My new-build is so mouldy I wake up with damp bedding and wet walls