IN 2021, approximately 3.09 billion mobile phone users accessed messaging apps to communicate. In fact, this figure is expected to grow to 3.51 billion users in 2025.

       Messaging apps are the most popular and preferred mode of communication for everyday use. So it’s not surprising that with the rising consumer demands for businesses to be more authentic in their advertising and communications, customers are also expecting companies to communicate with them through these everyday messaging apps.

       Moving forward, businesses will need to transition from more formal communication channels, like email, to more everyday and accessible messaging apps and SMS.

       Communicating through messaging apps and SMS also allows for more casual conversations between customers and businesses as customers can ask quick questions and get replies instantly.

       Having seamless digital communication process is extremely important for businesses as people spend more time living and working at home. Customers want to be able to visit the digital storefront, browse products and enquire about promotions, just as they would in a physical store.

       However, this need for speed is a challenge many companies need to overcome. The growth of e-commerce not only results in a higher online traffic, but it also means that businesses may have to speak with overseas customers that use a different messaging app altogether.

       Retail and marketing staff may also have to handle a large influx of enquiries, on top of delivering other messages on promotion, store updates or appointment reminders.

       Against the backdrop of this changing retail landscape, one question remains: How can businesses stay relevant, and move into the next generation in communication technology?

       To enable businesses to stay ahead of the game, business communications technology company, Sendquick Sdn Bhd, has designed the sendQuick.io platform to integrate popular messaging apps at once.

       Instead of toggling through dozens of messaging apps, employees can simply log into the sendQuick.io platform and respond to messages at a go – from popular messaging apps such as WhatsApp, Facebook Messenger, Telegram, Instagram, WeChat, LINE, to collaboration tools like Microsoft Teams, Cisco WebEx and Slack.

       In fact, sendQuick.io has gone one step further to create a single and unified API to integrate all applications and network systems to popular chat messengers and collaboration channels.

       Businesses can offload their messaging workflow to sendQuick.io and focus on what they do best – outstanding customer support and engagement experience.

       In this digital-first era, businesses need to stay available and online at all times so that customers, regardless of their time zone, are able to shop online at ease. Teams can achieve this using the sendQuick.io platform, which allows them to communicate with customers at anytime, and from anywhere.

       In turn, this gives customers the flexibility to reply at a convenient time as well.

       Furthermore, sendQuick.io does not put limits on the number of channels or accounts companies can connect to.

       Instead, their priority is to create an outstanding platform, so that their users can focus on excellent business messaging delivery. The comprehensive platform also comes at an affordable price, and is suitable for businesses of all sizes and customer outreach sizes.

       New users will also be assured to know that the sendQuick.io software comes with a smooth onboarding process, so as to not disrupt daily business operations.

       Users will be provided with a step-by-step guide and customer support throughout the entire onboarding process for all supported chat messengers and collaboration tools.

       All companies need is to do is to connect their onboarded channels with sendQuick.io and integrate their applications and systems at once. No additional integration effort is needed should businesses decide to onboard more channels later on.

       SendQuick.io API does all the updates and connections, without any change, and without charges as well, so that companies can continue focusing on their business and applications with a peace of mind.

       Visit www.sendquick.io (or scan the QR code) to learn how they can support your company’s customer communications.

       sendQuick was the Mobile Messaging Partner at Star Media Group’s #digitalXdata Road to Malaysia 5.0 event series, in conjunction with the group’s 50th anniversary. To rewatch any of the #digitalXdata events, visit bit.ly/star-liveonweb