GEIS-新闻详情

Thames Water status updates — Pressure fixed but supply to ‘return across day’ as tankers sent to help London hospitals

2023-09-15 00:00:00.0 太阳报-英国新闻原网页

LONDON'S water supply is in chaos as thousands of Brits have been hit with a shortage, forcing schools to close.

Thames Water has said that a number of homes in west and southwest London had been left with low pressure or without water.

Britain's biggest water supplier, Thames Water, said on Wednesday it had fixed a power supply issue that led some customers in parts of West London to have no water or low pressure.

"We're now back in power and expect water supply to return across the day," Thames Water said in a statement.

"As a precaution, we're bringing tankers into the area to support local hospitals and critical infrastructure." Thames Water said.

Read our live blog below for the latest updates...

13th Sept 2023, 15:00 By Henry Moore

Sadiq Khan addresses today's water outage

The Mayor of London has addressed an outage that left thousands without water today, leading several schools to close.

Mr Khan said: "Thames Water has advised that some may be experiencing low/no water pressure today.

"They anticipate supplies will return today but it could take time for everything to be back to normal.

"We are in touch with Thames Water and asking for the answers Londoners want about why this has happened and how to ensure it does not happen again."

13th Sept 2023, 14:30 By Henry Moore

Will you get compensation?

Thames Water says you will get compensation if you qualify under its Customer Guarantee Scheme.

The Thames Water website reads: "You won’t need to apply for compensation.

"If you qualify for a payment under our Customer Guarantee Scheme, we’ll automatically credit your Thames Water account within 20 working days."

You can find everything you need to about the scheme here.

13th Sept 2023, 14:06 By Henry Moore

Who owns Thames Water?

Thames Water is currently privately owned by a consortium of pension funds and sovereign wealth funds.

A sovereign wealth fund is a state-owned investment fund made up of money generated by the Government.

13th Sept 2023, 13:30 By Henry Moore

Bottled water already 'running out' in shops as London hit with water outage

Adam Jacobs, 43, from southwest London, told Sky News he had to rush to the shops for bottled water to ensure he had enough for his seven-month-old baby.

He said: "When I got there, they were running out of bottled water, people were panic-buying.

"I don't have a car, but I knew I could run to the shops. If this goes on for the day then there is a serious problem."

13th Sept 2023, 13:00 By Henry Moore

Pictured: Who has been left without water?

These are the areas affected by the shortage

13th Sept 2023, 12:30 By Henry Moore

Supply expected to return throughout the day

It may take some time for Londoners to regain water access, Thames Water has said.

A Thames Water spokesperson has said that power is back at the Ashford Water Treatment Works and customers can expect water supply to "return across the day".

Tankers will be sent "as a precaution" to affected areas to "support local hospitals and critical infrastructure".

13th Sept 2023, 12:00 By Henry Moore

Where is the outage concentrated?

The outage is mainly affecting Southwest London, as per Thames Water's Network tracker.

Here are the current postcodes still experiencing issues:

SW4 SW8 SW9 SW13 SW14 SW15 SW18 SW19 TW1 TW2 TW3 TW4 TW5 TW7 TW8 TW9 TW10 TW11 TW12 TW13 TW14 TW17 W1H W1H W1M W1N W2 W3 W4 W6 W7 W10 W12 W13 W14

13th Sept 2023, 11:30 By Henry Moore

Schools forced to close amid outage

One school has taken to X to confirm it had “no option” but to close this morning amid a water outage in London.

St Richard Reynolds in West London wrote to parents: “Due to water issues, the college site has no option but to close from 10:30am today.

“Parents/Carers please look out for communication from the college for further details.”

13th Sept 2023, 11:24 By Henry Moore

Power supply restored at water treatment plant

A statement from Thames Water said: "The power supply is now back on at Ashford Water Treatment Works and supplies should be starting to return across the area.

"The issue also had a knock-on effect at Hampton Water Treatment Works, meaning a large number of customers have been affected. We’re really sorry for the worry and inconvenience this will have caused.

"We’re working hard to get things back to normal as soon as possible, but it’s likely to take some time for the supply system to refill and for water to fully return to the whole area."

13th Sept 2023, 11:10 By Henry Moore

Customers call for refunds amid water outage

Come Thames Water customers have taken to social media to demand refunds amid today's outage.

One angry Londoner wrote: "Will Thames Water be reimbursing all the parents who now have to take the day off from work to pick up their kids from school.....oh wait."

While another said: "With this many households, schools, hospitals, and businesses affected, zero updates in the last hour is not acceptable."

13th Sept 2023, 11:06 By Henry Moore

What caused today's outage?

Thames Water said the problem had been caused by a huge power supply problem affecting Ashford and Hampton water treatment works in west London.

It's seen thousands of parents and children who have just returned from the summer holidays start the morning with little to no water.

Local schools have now been forced to close their doors after the supply chaos hit over 30 postcodes in the capital.

13th Sept 2023, 11:02 By Henry Moore

Areas where the issues have been resolved

The following areas should now have access to water, according to Thames Water:

CR4 E5 E8 EC1V KT1 KT2 KT3 KT8 HA0 N1 N15 N16 N17 NW1 NW2 NW10 SE1 SE11 SE16 SE17 UB1 UB2 UB6.

13th Sept 2023, 10:58 By Henry Moore

Issues began around 7am

Locals in affected areas have reported not having a water supply since 7am and blasted Thames Water for not having an adequate back-up system.

This has led several schools to close their doors for the day.

St Richards Reynolds College in West London is shutting its doors from 10.30am because of the ongoing "water issues".

And Kenyngton Manor Primary School was also reported to have closed thanks to the supply problems.

13th Sept 2023, 10:54 By Henry Moore

People 'panic buying water'

One X user has reported scenes of panic buying as much of West London is without running water.

The user, responding to Thames Water, said: "People are also panic buying water from the supermarkets. I am heavily pregnant and with a two-year-old. We have no water at all."

Another fuming Londoner added: "Surely there should be resilient back-up to prevent such issues? This is a critical service."

13th Sept 2023, 10:49 By Henry Moore

Issued resolved in a number of areas, Thames Water claims

The issues with London's water supply have been resolved in several postcodes, according to Thames Water's status checker.

The current list of areas facing problems is: SW4, SW8, SW9, SW13, SW14, SW15, SW18, SW19, TW1, TW2, TW3, TW4, TW5, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW17, W1H, W1H, W1M, W1N, W2, W3, W4, W6, W7, W10, W12, W13, W14

13th Sept 2023, 10:44 By Henry Moore

Who owns Thames Water?

Thames Water is currently privately owned by a consortium of pension funds and sovereign wealth funds.

A sovereign wealth fund is a state-owned investment fund made up of money generated by Government.

However, if the water company does indeed collapse, the Government may be forced to step in and nationalise it.

This would mean the company is wholly owned by the Government instead of founders, managers or investors.

Generally, the idea with nationalising a company is that all profits made go back into the company rather than being distributed between shareholders.

13th Sept 2023, 10:39 By Henry Moore

MP confirms school closures

Twickenham's MP, Munira Wilson, confirmed some schools in her area have been forced to remain closed over the issue and urged Thames Water to "sort this soon".

Some have already initiated remote learning with the power problems forcing head teachers to decide that buildings will not open today.

Sheen Mount Primary School in West London is one school which has been confirmed to have closed.

Vineyard School in Richmond was among schools telling parents to collect their children.

And Kensington Manor Primary School was also reported to have closed thanks to the power supply issues.

13th Sept 2023, 10:35 By Henry Moore