A mum has revealed her family's "trauma" after they all fell ill during a ￡3,700 "once-in-a-lifetime" holiday to Turkey. Holly Parkin said her children "never want to go on holiday again" after suspected food poisoning left them bedridden.

       The 27-year-old explained that her baby was put on an IV drip in hospital once they returned home to the UK a day early.

       Holly and her partner Matthew Morris, 25, were left disappointed after saving up for the all-inclusive holiday to a five-star hotel in September 2023 with their children Kaidan, four, and Mireya-Grace, one, and Holly's child from another relationship, eight-year-old Amelia. It was their "first full family holiday together".

       The mother-of-three claimed Matthew and her children fell ill on the second day of the trip. She said the whole family, except herself, were then left bedridden by diarrhoea and vomiting for around five days.

       She said Amelia and Kaidan, who both have autism, are struggling to come to terms with the worry of seeing their relatives in such a "heartbreaking" situation. Returning to the UK a day earlier than planned, Holly said her partner started to recover but her children were unwell for another 15 days and had to be taken to hospital via an ambulance where her youngest was put on an IV drip, reports the Manchester Evening News.

       Holly disclosed she had conversed with several families who experienced similar symptoms while staying at the same hotel. She revealed that a WhatsApp group chat was formed for guests to discuss their unpleasant experiences of falling ill.

       Posts on social media observed by the Press Association spotlighted other vacationers expressing the same troublesome symptoms during their stay at the same resort. The family's trip was arranged via Loveholidays, who communicated their apologies for the ordeal undergone by the family.

       The firm reached out to Holly requesting medical documentation that would solidify her compensation claim. Holly responded stating she was unable to provide any such documentation because despite doctors suspecting food poisoning as the probable cause, the blood and stool tests conducted on the children did not confirm it.

       "It was horrible and heartbreaking, they were crying and, even now, they are sort of traumatised from the experience in the sense they never want to go on holiday again," Holly expressed regretfully about the traumatic incident. "It was something that we have saved up money for and it was like a once-in-a-lifetime holiday."

       Holly, a mum from Dagenham, east London, was thrilled to book an eight-day getaway in May 2023 through Loveholidays, a platform she hadn't tried before. "We were so excited, my eldest daughter had already been on holiday with other family but Kaidan had never been on an aeroplane so he was really excited," Holly shared.

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       "Mireya-Grace was only a baby at the time so it was going to be her first experience. It was our first full family holiday together."

       The hotel initially impressed Holly and her family, offering a warm welcome with food and drinks as they arrived late at night. "We sat down, had some food, they got us some drinks and then after, we checked in and everything seemed great that night," she recounted.

       "The whole next day was great and we got to experience the pool, the entertainment in the evening."

       However, the following morning, which was their second full day at the resort, disaster struck as Holly's partner and three children became severely ill.

       Holly explained: "It was diarrhoea, it was vomiting, it was a lot. I felt a bit queasy but I did not really get ill myself, it mainly affected my partner and my three kids."

       She highlighted the additional challenges faced by her two older children who are autistic, saying, "They do not handle being sick very well" and that the situation was causing them distress. "It was really upsetting, it was stressful," admitted Holly.

       "It was all over the beds, I had to keep changing the beds myself," she recounted, her voice tinged with frustration as she described her children's delirious state. Her eldest daughter Amelia, suspecting a travel bug, urged the family to self-isolate in their room to avoid infecting other guests.

       Holly detailed the repetitive menu at the hotel buffet, noting that her family had consumed some of the offerings before falling ill, continuing: "They had some of the cakes, the desserts, chips, mashed potatoes, pastas, things like that."

       "We did not touch any of the salads and we did not eat any of the other meat, it was only chicken."

       Following the onset of illness, Holly took no chances and avoided the hotel food, instead opting for pizza delivery from a local Domino's.

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       "(My family) were not eating at all, the only thing I could do was go to the shop and get them drinks and bottled water as they didn't want to drink from the hotel," she explained.

       Conversations with other guests revealed a wider issue; Holly discovered she wasn't alone in her plight. "I ended up speaking to four other families who were also ill and also stayed in their rooms thinking it might just be them," she shared.

       "They had the same sort of vomiting and diarrhoea."

       Despite attempts by numerous guests to seek assistance from the concierge, the hotel staff seemed at a loss, with front desk workers claiming ignorance on how to address the situation.

       "They offered to give us an extra night for free but we were like, 'we are all leaving'," she recounted. "They gave us an email address for the manager... when I emailed, it just came back saying the email was invalid."

       She also revealed that she joined a WhatsApp group named 'Granada Sickness' where fellow holidaymakers shared their tales of falling ill at the Granada Luxury Belek Hotel. Despite planning an eight-day stay, Holly and her family cut their trip short by a day, incurring an extra cost of ￡351 because they were desperate to return home.

       Back in the UK, Holly sought medical advice and was provided with sample bottles to test her children's stool. The situation escalated when her baby, Mireya-Grace, developed a persistent rash, prompting Holly to call an ambulance.

       Her children were then admitted to Queen's Hospital in Romford, with her youngest receiving IV treatment for rehydration.

       "The ambulance came straight out and they were taken straight to hospital, my youngest, the baby, was put on to a drip to hydrate her and they did some blood tests," Holly explained. She was determined to uncover the root cause of their illness.

       Ultimately, the conclusion was grim yet straightforward: "At the end of it, all we got was that it was food poisoning."

       Despite inconclusive blood and stool tests, Holly's GP attributed the family's sickness to food poisoning.

       "They said that with everything going around, they were going to put it down as food poisoning because I wanted answers but they couldn't get anything conclusive as to what it was," she revealed. She immediately contacted Loveholidays after the trip, only for the company to tell her they needed confirmation of the illness before proceeding further.

       "They said they would contact the hotel and get the hotel's reply back and they said they wouldn't be able to look into it unless we had the medical reports to find out what it was and we didn't get them," she explained. Holly also reached out to the hotel directly but has yet to receive a response.

       "From being so happy and so excited, counting down the days, to then being there and just wanting to come home you shouldn't feel like that when you go on holiday," she expressed.

       A spokesperson for Loveholidays responded: "We are very sorry to hear of Ms Parkin and her family's experience at their hotel. As we were not made aware of their concerns while they were on holiday, we were unable to investigate or provide them with support during their stay."

       "As soon as we were made aware of Ms Parkin's complaint on her arrival home, we immediately raised an investigation with the hotel and requested documentation from Ms Parkin to support her claim for compensation. This was not supplied and, as a result, Ms Parkin's claim was later closed."

       "We have been back in touch with Ms Parkin to request the required documentation and will remain in touch with her throughout this process."

       Granada Luxury Belek Hotel has not responded yet to a comment request from the Press Association.