Thanks to a trio of pandemic-era shake-ups – job vacancies, work-from-home, and chattier callers – customer-service wait times are soaring in the US. The average length of a service call rose by several minutes since the pandemic started, according to call-centre analytics firm CallMiner....
“ As they staff up, this will come down.” One silver lining: the data didn’t show much change in overall customer-service quality during the pandemic. The Covid-19 crisis that has emptied offices nationwide
综合
星报-世界
2022-06-08 00:00:00.0
