From November 2020 to May 2021, Carlson spent an estimated 75 hours talking to 26 Apple specialists concerning 23 persistent defects in her iPhone’s operation.... And still, the problems persisted. The cursor would disappear, illegible banners would appear, sentences would duplicate themselves, there were problems with the audio, delete malfunctions, constant dictation malfunctions, the inbox did not register new mail.... Apple would like people to be intimidated by their technology....