NEW YORK--Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place?...
The CFPB worries that banks or loan-servicing companies may cut back on human customer service employees and push an increasing number of routine tasks to AI....
For several years, banks have been handling more and more customer service requests with chatbots, often with female-sounding names like Sandi for Santand
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2023-06-07 00:00:00.0