It also means interconnectivity between all types of OSP centres is now permitted.“ In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity.... It also removed penalties for violations.“ The remote agent to directly connect to centralised system of OSP or customer will help avoid a double hop.... While use of third party hosted for a full set of services has not bee