I immediately get an out-of-office that says, ‘in an emergency, contact this officer’....
I'm now judging whether I think it's an emergency or not." I then contact the next officer because I think it's urgent....
And for residents, there is this growing frustration-it feels like you can never get to the person you need to get to to resolve your issue." And the thing I get from residents the most is very much,'if I get another out of office, I'm going to explode’....
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2024-11-15 00:00:00.0