One Virgin Experiences customer said the one hour massage that he booked was downgraded to half an hour. Sonia Tonkin, 35, from Dorking said she felt “ short-changed ” after Virgin Experiences charged her ￡20 to extend her voucher, worth ￡85, for afternoon tea at the Brighton Pavillion.... I’m an NHS nurse, so she wanted to do something really special for my birthday, “ she said.... Which made me really angry, because this is a gift.” After approaching the company on social media, she managed