Over at the POSB branch at Tiong Bahru Plaza, cheery service ambassadors converse fluently with elderly customers in a range of Chinese dialects....
At other branches, you may also find staff who speak Malay or Tamil, depending on the profile of residents living in those areas. Those with simple queries are attended to right away, while others are given a queue number and directed to different counters....
There has also been a 36 per cent increase in chatbot engagement over the past year. Cal
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2023-08-24 00:00:00.0